Ask a Librarian has everything you want to know about the library and its services, and a place to ask questions on any topic. We just started using a new software (library.austintexas.gov/ask), so returning customers will see a new interface. Find the answer to your question using the search box or by browsing topics and archived questions. The new system stores questions and their answers. This allows instant answers to pop up in real time when a question is asked that is already in the database. If you don't find an answer, submit your question to us, and we'll respond as quickly as possible.
The new service allows email and texting, and we will add chat later this year. Ask a Librarian is found under Services at the top of the library's homepage, under Contact at the bottom of the page, and on the FindIt toolbar.
The Ask A Librarian hours are Monday - Thursday 11 a.m. to 8 p.m., Friday-Saturday 10 a.m. to 6 p.m., and Sundays noon to 6 p.m.