How Do I?

Frequently Asked Questions

Library Cards & Borrowing Policies

Can I return materials to any Library location?

Library materials may be returned to any Austin Public Library location. All locations have outside book drops.

Does my Library Card expire?

Yes. Adult resident cards are good for one year. Youth cards are good for one year, or until the borrower's 18th birthday, whichever occurs sooner. To apply for a new card or to renew an expired card, photo ID and proof of current address (if it isn't on the photo ID) must be presented.

How do I apply for a card online?

You cannot apply online. You need to present the application and necessary ID in person at any Library location.

How do I find the complete Austin Public Library Circulation Policies?

Please see Austin Public Library Circulation Policies

How do I get a card if I am not a Texas resident?

Please see the Nonresident Library Cards section of our Circulation Policies for more information. You will need to apply in person at a Library location.

How do I get a Library card for my child?

Please see APL Youth Card Application Information for detailed instructions.

How do I get a Library Card?

You will need to submit an application and show ID in person. Please see Library Card Application Information for Adults for detailed instructions.

How do I pay a fine online?

Right now Library customers cannot pay overdue charges online. Please see the Method of Payment section of our Circulation Policies for payment options. You can call 512-974-7475 to pay for a fine with your credit card.

How do I replace a lost Library card?

Please notify the Library as soon as possible if you lose your Library Card to prevent someone else from using it. Call Customer Service at (512) 974-7475, Monday-Thursday, 10 a.m.-8:55 p.m.; Friday-Saturday, 10 a.m.-5:55 p.m. You will need to visit a Library location to reapply for a card.

How long may I keep the items that I have checked out?

Please see the Loan Periods section of our Circulation Policies.
We no longer stamp due dates on library materials, but you can view your due dates online using My Account, or you can call 974-7400, and ask us to look up the due date.

How many items may I check out?

Please see the Checkout Limits section of our Circulation Policies.

How soon will I get the card?

If you qualify, your Library Card will be issued at the time you apply.

What happens if I lose or damage an item?

Please see the Lost or Damaged Materials section of our Circulation Policies for more information.

What happens if I return an item late?

The library charges fines for materials that are returned late. Please see the Overdue Charges section of our Circulation Policies for fine amounts.

What should I do if I returned the item, but it's still on my account?

For any question about items or fines on your account, call the Customer Service Office at 512-974-7475 Monday - Thursday 10 a.m. - 8:55p.m.; Friday - Saturday 10 a.m. - 5:55p.m. You may also send email to Customer Service at circ.link@austintexas.gov. Please remember to include your name and Library card number.