How Do I?

Frequently Asked Questions

My Account & PIN

How can I be notified when a new book by my favorite author arrives?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=220834

How can I pay my fines?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=127563

How do I access my PIN that I have forgotten?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128883

How do I cancel a hold?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128278

How do I change my email or home address?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!
http://austin.tx.libanswers.com/a.php?qid=268268

How do I change my PIN?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=268271

How do I change the pick-up location after placing a hold?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128261

How do I find out what the branch abbreviations mean? For example, what are ACE and AMI?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=125907

How do I find out why my hold is blocked?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128266

How do I know that an item is ready for me to pick up?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=120943

How do I know where I am in the holds list or queue?

In the My APL section of the Catalog, click the Holds link to view your active holds. Your place in the holds list appears next to Position:

How do I receive/cancel email notification?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!
http://austin.tx.libanswers.com/a.php?qid=128873

How do I renew items?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!
http://austin.tx.libanswers.com/a.php?qid=130900

How do I request a title online?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=11160

How do I see a history of what I've checked out in the past?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128002

How do I see what I have checked out and due dates?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=268288

How do I use My Account/My APL?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128874

How many holds can I place?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!
http://austin.tx.libanswers.com/a.php?qid=268245

What does "Loan period shortened to user privilege expiration date mean"?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!

http://austin.tx.libanswers.com/a.php?qid=128886

Why can't I renew a title?

Please see the Ask a Librarian page where you can see the answer and ask a follow-up question via email, chat, text, or phone!
http://austin.tx.libanswers.com/a.php?qid=128888