Frequently Asked Questions about Library Meeting Rooms

How do I log in to make a meeting room reservation?

  • Go to library.austintexas.gov/group and log in.
  • Select your username in the upper right hand corner of the screen. You will then see any reservation requests you’ve made, can check the status of your requests, and make new reservation requests, or groups.

How can I reserve a meeting room?

All Library locations, except for Faulk Central, have meeting rooms for public use. Please follow the instructions on our Meeting Rooms page. If you have questions, please call the location where the meeting will be held.

What are the Library’s meeting room policies?

Please refer to the meeting room policies page. 

What are the capacities of the meeting rooms?

Please see the Available Meeting Facilities and Capacities section of the Meeting Rooms page.

How can I see if a room is available?

  • Go to: library.austintexas.gov/meeting-rooms/capacity
  • In the Reservation Calendar section, select the Library branch you’d like to view.
  • On the calendar page, you can select "Next" or select the month you’d like to view.
  • If you’d like to view a different location, select the Library branch name at the bottom of the calendar page.

My group meets once a month all year. How can I make more than one reservation?

You will need to fill out the reservation request form each time you’d like to use the meeting room.

To make a reservation:

  • If necessary, log in, library.austintexas.gov/group
  • Select your username in the upper right hand corner of the screen. This will show you all your reservation requests.
  • Select Add room reservation.
  • If you manage more than one group, verify the group you want to use is selected in the red box at the top of the page.
  • Enter the reservation information
  • Select Submit Request.
  • Select Add a Room Reservation to enter the next reservation request.

How long does it take for my request to be approved?

Please allow 5 business days for your request to be approved or denied. If you have any questions, please contact the Library branch where you are requesting the reservation.

You will receive an email letting you know if your request was approved or denied.

What do I do if I get a message saying my request conflicts with another reservation on the calendar?

Check the Library branch calendar to see what dates and times are available.

  • Go to: library.austintexas.gov/meeting-rooms/capacity
  • Select the Library branch availability you’d like to view.
  • On the calendar page you can select "Next" or select the month you’d like to view.
  • If you’d like to view a different location, select the Library branch name at the top of the calendar page.

How can I cancel a reservation?

  • If necessary, log in, library.austintexas.gov/group
  • Select your username in the upper right hand corner of the screen.
  • You will see a list of all your reservations.
  • Select "edit" next to the reservation you want to change.
  • Scroll down to the bottom and select "Cancel request".
  • Select "Yes" to confirm you want to delete the reservation.

What does it mean if I get a message that says Page Not Accessible – 403?

Check the upper right hand corner for your username. If you see your name, select it to go to your main user page. If you do not see your username in the upper right hand corner, go to library.austintexas.gov/group to log in again.

I forgot my password, how can I reset it?

  • Go to the log in page, library.austintexas.gov/group
  • Select the "Request New Password" tab.
    Reset password tab
  • Enter either your username or email address, and select "E-mail New Password".
  • Check your email for the instructions.

How can I change my password?

  • If necessary, log in, library.austintexas.gov/group
  • Select your username in the upper right hand corner of the screen.
  • Select Edit in the upper right hand corner of the screen.
  • Enter your current password.
  • Enter the new password, and reenter that password one more time.
  • Select Save.

How can I change my email address?

  • If necessary, log in, library.austintexas.gov/group
  • Select your username in the upper right hand corner of the screen.
  • Select Editin the upper right hand corner of the screen.
  • Enter your new email address.
  • Select Save.

How can I change my group name?

  • If necessary, log in, library.austintexas.gov/group
  • Select your username in the upper right hand corner of the screen.
  • In the My Groups section, select Edit on the right for the group you want to change the name.
  • Enter the name of the group in the Group Name field.
  • Update any other information about the group if desired. Please note fields with a red asterisks are required.
  • Select Save.