Newcomer Basics


Guide for Immigrants | About Austin | Driver's Licenses and ID Cards | Passports
Police Hotline | Public Schools | Social Security Cards | Taxes | Transportation

Welcome to the U.S.

A Guide for New Immigrants

About Austin

Everything Austin
Welcome to Austin (Greater Austin Chamber of Commerce)

Driver's Licenses and ID Cards

The Texas Department of Public Safety issues driver's licenses and identification cards.
Driver's license customer service phone: 512-424-2600
Driver's license e-mail:

The driver's license offices in Austin are:

Austin North Lamar
6121 N. Lamar Blvd.
Hours: Monday-Friday, 8 a.m.- 5 p.m.

Austin Northwest
13730 Research Boulevard
Austin, Texas, 78750
Hours: Monday-Friday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 6 p.m.

Austin South
6425 South Interstate 35, Ste. 180
Hours: Monday-Friday, 8 a.m.-5 p.m.;
Tuesday 8 a.m.-6 p.m.

Austin-Pflugerville Mega Center
216 East Wells Branch Parkway
Pflugerville, Texas 78660
Hours: Monday-Thursday 7:30 a.m. - 6 p.m. 
Friday 7:30 a.m. - 5 p.m. 


To obtain a U.S. passport, you must be a U.S. citizen. You can apply for a U.S. passport in Austin at various U.S. Post Offices. Visit Where to Apply for a Passport Nationwide to look up the street address and phone number for the office nearest you.

A thorough explanation of the process is available at U.S. Department of State Passport Services and Information.

For more information, you may call the U.S. State Department:

  • General Info: 1-877-487-2778
  • TDD/TTY: 1-888-874-7793
  • Customer service representatives are available:
    Monday-Friday 8 a.m. to 10 p.m. Eastern Time
    Saturday 10 a.m. to 3 p.m. Eastern Time *Excluding Federal Holidays
  • Automated passport information is available 24 hours a day, 7 days a week.


If you need to file a police report for a non-emergency situation please call 3-1-1. This number is available 7 days a week, 24 hours and 365 days a year.
For all emergencies call 9-1-1

Public Schools

All students new to the Austin Independent School District must provide a birth certificate, current records of immunization, and the child's last report card, if he or she previously attended school. To determine which school your child will attend, call the Office of Student Services, 414-1726. You may find more information at Information for AISD Families.

More information on schools and education you can visit our K-12 Education APL Information Guide

Social Security Cards

U.S. citizens, individuals authorized to work in the United States, and permanent resident children of either are eligible for Social Security cards.

Social Security Office Information
1029 Camino La Costa
Austin, TX 78752
Phone: 512-866-6276991
TTY: 512-206-3724
Office hours: Monday-Friday, 9 a.m.-4 p.m.  Wednesday 9 a.m to 12 p.m.
For more information, you may visit the Immigration and Social Security page online, or call:

  • General Information: 800-772-1213
  • TTY: 800-325-0778


If you live and work, or receive personal income in the United States, you must submit a personal tax return to the Internal Revenue Service once a year. Some states also have income tax, but Texas does not.

Internal Revenue Service
825 East Rundberg Ln.,
Austin, TX 78753
Phone: 512-499-5127
Languages: English, Spanish

IRS telephone numbers:

  • Tax Forms, 1-800-829-3676
  • Tax Help, 1-800-829-1040
  • TTY Tax Questions, 1-800-829-4059
  • Local Taxpayer Advocate, 512-499-5875

There are some nonprofit organizations that will help you prepare your tax return during the spring before April 15, the last day you can mail a tax return without a penalty.


Austin's public bus system is Capital Metro. There are no subways for traveling around Austin.

Capital Metro phone numbers:

  • GoLine (schedules, trip planning and general assistance): 512-474-1200
  • Special Transit Service Reservations: 512-852-7272

For traveling outside of Austin, there are a bus station, a train station, and airport in Austin:

Bus (travel between cities and states)
Fare & Schedule Information: 1-800-231-2222
Español: 1-800-531-5332
Terminal Address: 916 E. Koenig Ln. Austin, Texas 78751

Reservations & Schedule: 1-800-872-7245
Station: 250 N. Lamar Blvd. Austin, Texas, 78703

Austin-Bergstrom International Airport
Information: 512-530-ABIA (2242)
3600 Presidential Boulevard
Austin, Texas 78719