Q: What is your return policy?

A: Customers must return items within 30 days of purchase to receive a full refund. Refunds are processed via the original form of payment, so a receipt is preferred. Items must be unworn, undamaged, and in their original packaging.

Customers may exchange items up to (2) times within 30 days. The original receipt is preferred and items must be undamaged.

Q: Do you have an online store? 

A: Not at this time.

Q: Can I purchase an item over the phone and pick it up in-store?

A: No, all items must be purchased in person. 

Q: Can I place an item on hold?

A: Yes, we can hold items for 4 days. After that time, the items will return to the sales floor. 

Q: Do you sell used books? 

A: The shop sells a small selection of used books and media (CDs, DVDs). The main inventory of used books can be found at Recycled Reads, the Library's used bookstore, on Burnet Rd. 

Q: Do you accept donations? 

A: Yes. For two grocery bags or standard boxes (e.g., copy paper or banker's) or less, we accept donations anytime during open business hours.

If you have a larger donation, please email us at libraryshop@austintexas.gov, and we will try to accommodate you.

Please ensure that all books are in good reading condition, CDs and DVDs are complete, and puzzles have all of their original pieces.

What we accept:

· Books

· CDs

· DVDs

· Puzzles + Games

What we do not accept:

· Textbooks

· Magazines

· Materials that are in unsuitable resale condition

If you have materials that are not listed here, you may be able to donate them to the Recycled Reads Bookstore.

Q: What is your pricing policy for used materials?

A: Unless otherwise priced:

· Hardcover = $2

· Paperbacks = $1

· Youth = $0.25-$0.50

· CDs/DVDs = $1

All sales are final.

Q: What is the price range of gift items? 

A: We have a wide variety of products at various price points starting at $1. 

Q: I am a vendor/local author, how do I submit my work for consideration?

A: Visit our Vendors & Consignment page for more information.